Our Staff – Newport Beach Center for Plastic Surgery
Each member of Dr. Savalia’s staff is a highly-qualified professional with experience and knowledge in a range of aesthetic surgical procedures. We have a state-of-the-art plastic surgery facility in Orange County and our goal is to deliver the best start-to-finish care for our patients, including providing a warm and comfortable atmosphere that is both welcoming and relaxing. After visiting Newport Beach Center for Plastic Surgery, you’ll understand why so many of our patients feel they’re among friends while in our care.
Office Manager / Surgical Consultant
Throughout her career in the medical field, Kacey Polanco has performed a wide range of roles and has gained experience in practice operations, customer service, and patient care. Her career journey has included positions in OBGYN, Dermatology and Plastic Surgery practices–working with medical records, insurance verifications, front office operations, and patient coordination.
Kacey enjoys working in the plastic surgery field, as she gets to see aesthetic patients achieve their cosmetic goals. At the same time, she can also be there to help breast reconstruction patients, acting as a vital member of their care team.
Having her bachelor’s degree in management, Kacey is also responsible for all front office operations when it comes to hiring, training, and evaluating staff.
Originally from Arizona, Kacey enjoys spending time with her husband, daughter and dog, and maintaining a healthy lifestyle through weightlifting in the gym.
As a vital member of our team, Amber’s role is to assist Dr. Savalia during all his in-office medical procedures. In addition, Amber assists in the post-operative care of patients who need suture or drain removal after surgery, and other minor care. Amber’s background as a front office manager in a busy Medical Spa as well as an intern at UCI Medical Center in Family Practice, OBGYN & Pediatrics has helped her to realize that she receives the greatest joy in working directly with patients—especially in the field of Plastic Surgery. Amber loves seeing happy patients return for post-op visits with increased confidence. Patients in her care are highly impressed by her diligent follow-up regimen and attention to detail.
In her spare time, Amber enjoys spending time with her active daughter—attending softball games and embarking on weekend hikes together.
As Patient Consultant for Dr. Savalia, Natalia maintains a strong focus on patient care and satisfaction, ensuring there is a high level of comfort throughout the entire surgical experience, from initial contact through all stages of pre and post-operative care. Natalia prides herself on providing excellent personalized customer service in all realms of the office and is passionate about helping patients achieve their surgical goals.
In Natalia’s free time, she enjoys spending time with her family, husband, golden retriever, and Sunday Brunch!
PATIENT CONCIERGE / SOCIAL MEDIA COORDNIATOR
Originally from Santa Clarita, Emma is the newest member of our team. She enjoys being the first person every patient sees when they walk into our practice. Emma makes customer service her top priority and loves making each patient feel welcome. Her responsibilities include scheduling appointments, handling patient phone calls, questions, and all social media.
Emma graduated from Long Beach in Communication Studies. She enjoys spending time with family and friends on weekends while maintaining a healthy lifestyle in the gym.
Sno has been working with Dr. Savalia since February of 2009 and is responsible for billing and processing medical insurance claims on his behalf. She handles all billing and verification for patients. Although she works with many physicians who practice various specialties, she particularly enjoys the interactions with Dr. Savalia and his team. In her spare time, she enjoys traveling, reading, and spending time with her grandchildren.